逗号简历

Utilized web applications to support the measurement of data relevance.

Used a company-provided grading matrix to review and rate social media posts.

Moderated social media platforms Facebook and Instagram to evaluate social media content for quality and assurance.

Stayed current in the latest news to maintain a rating accuracy above 95%.

Provided support to resolve customer issues in a timely and effective matter via inbound chat. Maintained above 96% CSAT.

Communicated ways to improve employees' ability to track documents, and research cases.

Organized additional products and services when appropriate, selling Apple Care Plus Agreements.

Managed multiple inbound chats during high volume times.

Suggested a new way to retain customers through modern communication, retaining 5% more customers.

Answered questions for product and service-related inquiries.

Resolved customer issues to retain existing customers, increase customer satisfaction, and increase new customers.

Recommended new sales styles for the store which resulted in a 25% increase in sales.

Processed customer purchases, handled transactions, and bagged items for customers.

Assisted customers with general questions and inquiries.

Greeted customers with positivity and gained rapport with frequent visitors.

Interacted closely with the manager to ensure satisfactory business procedures.

Maintained cleanliness in the restaurant to remain under recommended standards.

Performed songs and dances with customers as the mascot ensuring 100% smiles daily.