Summary
Area Revenue Analyst with 10 years of experience in consulting, managing, and developing client relationships. Expert understanding of the travel industry with a focus on customer success and satisfaction.
Experience
Developed and implemented innovative revenue optimization strategies for seven newly acquired hotels over the past 18 months, each of which exceeded proforma expectations by a minimum of 30%.
Create forecasts and build dashboards to provide analytics to sales teams at seven hotels, each of which exceeded their current and future year goals by a minimum of 20%.
Achieved an average of 50% revenue growth year-over-year across my portfolio, an achievement that represents record-breaking revenue generation at each hotel.
Maintain long-term relationships with third party vendors such as Expedia and Booking.com, as well as high-profile clientele, in order to drive revenue and retention in my portfolio.
Conduct daily business review meetings, weekly pipeline review meetings, weekly strategy calls, and 1-1 meetings with internal and external stakeholders in sales, operations, marketing, and technical teams.
Implemented innovative strategy to track and convert a high volume of inbound and outbound leads, successfully selling over $2M within 10 months in the role, setting a company record.
Managed long-term relationships with repeat clients, helping to increase guest retention by 25% between 2018 and 2019.
Began mentorship with the Area Director of Revenue Strategy in the summer of 2019, which led to a promotion to Area Revenue Analyst.
Co-manage 35 team members in service to 60 families experiencing homelessness at San Francisco’s largest family shelter.
Supervisory responsibilities included onboarding and training new staff, providing one-on-one supervision/coaching on a weekly basis, and performance evaluation.
Exhibited strong organizational and leadership skills through the execution of several large-scale capital improvement projects.
Analyzed budget and advised organization on opportunities to reallocate funds through cost-savings in several areas.
Client success lead for high-volume studio in the NOPA district of San Francisco.
Oversaw program management for 200-hour teacher training program.
Recognized for ability to streamline processes and implement initiatives to increase sales and revenue.
Co-manage a team of 23 front office associates in a customer-facing management role at 362-room, luxury hotel in the financial district of San Francisco.
Recognized by leadership for strong problem solving and analytical abilities, leadership skills, relationship management, and ability to perform calmly under pressure.
Provided on-the-ground support to senior managers during management transitions at 3 hotels nationwide.
Project-managed the implementation of in-house reservations teams, including hiring and training new staff.
Successfully grew average daily rate by 10-20% in short time periods through implementation of sales strategies.
Education
Minor: Minor in English
Skills
Industry Skills: Salesforce, Microsoft Office Suite, Google Workspace (Gmail, Docs, Slides, Sheets, Drive), Adobe Creative Suite, SQL, Excel, Tableau, Marketing Technologies, E-commerce, Relationship management, Program Management.
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