Summary
Solution Advisor with experience and track record specialized in Customer Experience(CX) and CRM technology in South East Asia markets. Skilled in end to end Customer Experience technology from CRM, Marketing, CIAM, and Commerce platforms.
Experience
Managed a portfolio of cross-functional Customer Experience products from Sales Service automation, Marketing Platform, Commerce Platform, and Data Platform.
Supporting market growth through the partner enablement of CX solutions in South East Asia countries.
Developed a sales strategy to increase market share by becoming a digital champion at SAP, accountable for video content creation and virtual engagements.
Conducted needs assessments with customers, identified core business issues, and delivered solutions to increase customer retention rates and revenue.
Presented demo proposals for product solutions to customers, including benefits and ROI to customers and executive stakeholders.
Accountable for the presales of Customer Experience cloud apps portfolio, from Sales Cloud, Service Cloud (RightNow), Social Cloud, and marketing platforms (Responsys and Eloqua) supporting South East Asia region.
Developed a sales strategy to increase market share in South East Asia.
Conducted needs assessments with customers, identified core business issues, and delivered solutions to increase retention rates and revenue.
Presented demo proposals for product solutions to customers, including benefits and ROI to customers and executive stakeholders.
Outperformed as the best presales of Customer Experience cloud apps portfolio, from Sales Cloud, Service Cloud (RightNow), Social Cloud, and Marketing platforms (Responsys and Eloqua).
Developed a sales strategy to increase market share by creating a new partner community special in CRM/CX.
Conducted needs assessments with customers, identified business issues, and delivered solutions to increase retention rates and revenue.
Presented demo proposals for product solutions to customers, including benefits and ROI to customers and executive stakeholders.
Responsible to handle 4 enterprise products: Red Hat, SAP, Veeam, and Informatica.
Drove revenue growth, partner readiness, sales incentive programs, and build executive partner relationships.
Developed partner sales capacity and capabilities to achieve targets, created a partnership model, and developed sales process.
Successful to implemented new business in CRM portfolio, achieved the first deal for Salesforce.com in the company.
Responsible to handle CRM portfolio product division on Salesforce and performed sales, presales demo and presentation to customers.
Designed network blueprint and solution to customers and responsible for performing POC demo and presentation to customers.
Responsible to create sales and technical proposals regarding the design and solution.
Education
Certifications
Skills
Cloud Software: CRM, Salesforce, Microsoft Dynamic, Oracle CX, SAP CX, ERP
Field of Interest: Presales, Demonstration, Workshop, Content Creator
Soft Skills: Communication, Presentation, Listening, Influencing, Consultative, Design Thinking
Self Evaluation
Internship
Projects
Involvement
Coursework
Awards
Publications
Languages