Summary
As a great communicator, outcome-focused and process-oriented professional, I am seeking a challenging opportunity to become a Business Analyst where my advanced skills, education, extensive training and years of experience can be fully utilised.
Experience
Developed strategic plans and operational plans following stakeholders’ requirements.
Awarded “I Love Data” award by the funding body due to my contribution to business process and model improvements.
Engaged, negotiated, maintained and influenced new partnerships with stakeholders at all levels from direct clients to members of Parliament to enhance service delivery.
Championed three business digital transformation projects, such as the deployment of a new CRM system and a new Business Intelligence tool.
Developed and implemented systems for integrating people, data, and business processes that increased the number of clients accessing the settlement services by 20 percent.
Ensured the implementation of standard operating procedures and business process improvements.
Developed statistical reports and operational progress report.
Successfully managed and increased the efficiency of the scheduling process by 20 percent.
Interacted with external and internal stakeholders to implement new standard operating procedures.
Successfully supported Senior Business Analyst to co-developed with four client’s strategic plans and operational plan.
Effectively built and maintained relationships with existing and potential clients.
Assisted in developing and implementing a marketing solution to appeal to new targeted customers.
Supported the implementation of two digital transformation projects.
Education
Certifications
Skills
Technical Skills: SQL, Python 3, C, Machine Learning
Software: Power BI, Tableau, Qlikview, KNIME, SAS Viya, Visio, Canva, SPSS
Self Evaluation
Internship
Projects
Involvement
Coursework
Awards
Publications
Languages
