逗号简历

Facilitated the creation of new websites for global product releases in order to increase product awareness and promote sales.

Managed a small team of creators to produce digital content (landing pages, blogs, and videos) generating over 1,000 new sales qualified leads (2020).

Supported the launch strategy implementation and facilitated collaboration between departments throughout the organization regarding launch-related issues to ensure an integrated, cross-functional approach.

Worked closely with product management and marketing to ensure that digital content reaches a high quality and engaging experience for customers.

Launched a Marketing Resource Center to unify and streamline marketing campaigns, in order to improve the collaboration with global sales regions to maximize lead generation.

Documented and standardized content deployment and post-deployment procedures, reducing the deployment cycle.

Led and expanded the initiative to integrate automated chatbots across the e-commerce site resulting in 1.3 million dollars worth of sales opportunities in 2020.

Pioneered to integrate an intuitive chat-bot into an e-commerce platform to assist with product support and sales.

Operated to achieve an order flow from the e-commerce site to an internal SAP system decreasing processing time by 30%.

Maintained positive relationships with 50 of Leica's top dealers by resolving order issues in a quick and timely manner.

Coordinated with international teams to ensure that product launches succeed operationally.

Collaborated with supply chain management to mitigate backorders reducing the backlogged orders by 50%.

Organized customer information for sales and support teams through the Salesforce platform.

Ran monthly reports out of SAP and business warehouse to support marketing teams with customer analytics and sales data.

Co-authored translation processes for both marketing and operations teams resulting in an efficient workflow for translating copy on the e-commerce site.

Supported online store operations and product flow and assisted customers with order errors by providing solutions.

Maintained and evaluated monthly financial reports and identified website issues and aided team members to create results.

Coordinated with organization partners to manage product software.